Privacy Policy
Introduction
This Privacy Policy explains how Eqo Media Limited (we, us, or our) collects and processes personal data in connection with your use of Ohh (the Platform).
Data Controller
The data controller is Eqo Media Limited, registered in the United Kingdom.
Personal Data We Collect
We may collect and process the following categories of personal data:
- Account and profile information, such as username, email address, and profile details you provide
- Content you upload or submit, such as images, text, and links
- Usage and interaction data, such as how you use features, settings, and actions on the Platform
- Device, log, and technical data, such as IP address, browser type, and error logs
- Payment-related information processed by third-party payment providers (we do not store full card details)
How We Use Personal Data
We use personal data to operate and improve the Platform, including to:
- Create and manage accounts and provide Platform functionality
- Provide paid features, credits, and related account records
- Process payments via third-party providers and manage billing support
- Personalize features and improve user experience
- Rank, order, recommend, or surface content and profiles
- Prevent fraud, abuse, and security incidents, and enforce our terms
- Communicate with you, including service messages and support responses
- Comply with legal obligations and respond to lawful requests
Lawful Bases
We process personal data under the following lawful bases, as applicable: contractual necessity (to provide the Platform), legitimate interests (to operate, secure, and improve the Platform, prevent abuse, and handle disputes), legal obligations (to comply with laws and lawful requests), and consent (where you have a choice and we rely on consent).
Ranking and Visibility
Content and profiles may be ordered, prioritised, recommended, or limited using automated and manual processes. These processes are intended to operate the Platform and improve relevance and safety. They do not produce legal or similarly significant effects.
Sharing and Third Parties
We share personal data with service providers and partners only as necessary to operate the Platform. This may include:
- Payment processors such as Stripe and app store payment platforms
- Hosting, infrastructure, and content delivery providers
- Analytics and performance monitoring providers
- Trust and safety, moderation, and security tools
We may also share personal data if required to comply with legal obligations or to protect the rights, safety, and security of the Platform and its users.
Third-Party Links
The Platform may link to external services. We are not responsible for the privacy practices of third parties, and their policies will apply when you leave the Platform.
Data Retention
We retain personal data only for as long as necessary for the purposes described in this Policy, including to provide the Platform, comply with legal obligations, and resolve disputes. Retention periods may vary depending on the data type and purpose.
What We Do Not Intentionally Collect
We do not intentionally collect special category personal data, government-issued identification documents, or financial credentials such as bank login details.
Business Transfers
Personal data may be transferred as part of a merger, acquisition, reorganisation, financing, or sale of assets, subject to applicable data protection laws.
Your Rights
You have rights under UK GDPR, including the right to access, correct, delete, restrict, or object to certain processing of your personal data, and the right to data portability in some circumstances. You may also lodge a complaint with the Information Commissioner's Office.
Security
We implement reasonable technical and organizational measures to protect personal data. However, no system is completely secure, and we cannot guarantee absolute security.
International Use
The Platform may be accessed internationally. Personal data may be processed in the United Kingdom or other jurisdictions with appropriate safeguards in place where required.
Changes
We may update this Privacy Policy from time to time. Continued use of the Platform after changes become effective constitutes acceptance of the updated Policy.
Contact
For privacy inquiries or requests, contact privacy@ohh.me.